HomeSupportSupport Policy
Last Modified:Wednesday, 28 October 2020 00:37

Cadacus Support Policy

 How to Get Support 

1.  For Support of SYSPRO Licensed Solutions, which include:
    • EDI Solution
    • Shipping Solution
    • Freight Calculator Solution

Please contact Support in this order:

    • For end-user customers, contact your SYSPRO Dealer
    • For dealers and consultants, contact SYSPRO
    • Post in our Cadacus Community Support Forum and Help site
    • Cadacus, if under a Support Contract

2.  For Support of all other Cadacus Solutions, please contact Support in this order:

3.  Additional Support Providers

While your SYSPRO Dealer is always your first line of Support, we at Cadacus maintain a list of SYSPRO consultants who have proven Cadacus Solutions skills that may not be available at your Dealer-- click here for the list that includes contact information...

 4.  Cadacus Solutions for SYSPRO Direct Support Request (note: requires registration and login)

If the SYSPRO customer still requests direct consulting or development support from Cadacus, the request will be considered on a case-by-case basis under the following requirements:

    • the customer is aware of the Cadacus Support Policy and has followed the recommended steps in it attempting to address the need at hand;
    • the customer has a unique case and has informed his/her dealer of an interest in pursuing outside help beyond the scope of typical dealer and Cadacus support;
    • the customer has registered on our website and completed a “Cadacus Solutions for SYSPRO Direct Support Request” form here (note: requires registration and login) describing the general needs or requirements.


Since 1991, as developer of the standard EDI, Shipping, and Freight Calculator Solutions for SYSPRO, our products are fully integrated with SYSPRO and drive efficiencies for hundreds of users worldwide.


For 35 years, SYSPRO has had a single product focus resulting in an award-winning ERP system with a track record of success for over 14,000 customers worldwide.